Managed Services we provide
Core IT Services
Remote Monitoring & Management (RMM)
Monitoring systems, networks, and endpoints 24/7
Detecting and resolving issues proactively
Help Desk Support
Tier 1-3 tech support (phone, email, chat)
On-site support when needed
Patch Management
Keeping software and systems up to date
Security and feature updates
Hardware & Software Procurement
Recommending and sourcing computers, servers, and licenses
Managing vendor relationships
Cybersecurity Services
Antivirus / Anti-malware Management
Endpoint protection and threat detection
Firewall Management
Configuration and monitoring of firewalls and network security appliances
Email Security & Spam Filtering
Protecting against phishing, spoofing, and malicious attachments
Data Backup & Disaster Recovery (BDR)
On-site and cloud backups
Fast recovery plans for outages or disasters
Security Awareness Training
Educating employees on cybersecurity best practices
Cloud & Infrastructure
Cloud Services Management
Microsoft 365, Google Workspace, Azure, AWS, etc.
Virtualization
Managing virtual desktops, servers (e.g., VMware, Hyper-V)
Cloud Migration
Moving local systems/data to cloud-based platforms
Communications & Collaboration
VoIP Phone Systems
Installing and managing cloud-based phone systems
Video Conferencing Solutions
Zoom, Teams, or Webex setup and support
File Sharing & Collaboration Tools
Setting up SharePoint, OneDrive, Dropbox, etc.
Compliance & Consulting
Compliance Management
HIPAA, PCI-DSS, SOC 2, etc.
IT Audits & Risk Assessments
Identifying gaps in systems and suggesting improvements
IT Strategy & Virtual CIO (vCIO)
Long-term tech planning and budgeting
Policy Development
Creating IT usage, security, and compliance policies
Additional Services
Network Design & Installation
Structured cabling, WiFi, routers, switches
Asset & Inventory Management
Tracking devices, licenses, and warranties
Mobile Device Management (MDM)
Securing smartphones and tablets
End-user Onboarding & Offboarding
Provisioning/deprovisioning accounts and hardware
Vendor Liaison
Managing third-party software and service providers