Managed Services we provide

Core IT Services

Remote Monitoring & Management (RMM)

Monitoring systems, networks, and endpoints 24/7

Detecting and resolving issues proactively

Help Desk Support

Tier 1-3 tech support (phone, email, chat)

On-site support when needed

Patch Management

Keeping software and systems up to date

Security and feature updates

Hardware & Software Procurement

Recommending and sourcing computers, servers, and licenses

Managing vendor relationships

Cybersecurity Services

Antivirus / Anti-malware Management

Endpoint protection and threat detection

Firewall Management

Configuration and monitoring of firewalls and network security appliances

Email Security & Spam Filtering

Protecting against phishing, spoofing, and malicious attachments

Data Backup & Disaster Recovery (BDR)

On-site and cloud backups

Fast recovery plans for outages or disasters

Security Awareness Training

Educating employees on cybersecurity best practices

Cloud & Infrastructure

Cloud Services Management

Microsoft 365, Google Workspace, Azure, AWS, etc.

Virtualization

Managing virtual desktops, servers (e.g., VMware, Hyper-V)

Cloud Migration

Moving local systems/data to cloud-based platforms

Communications & Collaboration

VoIP Phone Systems

Installing and managing cloud-based phone systems

Video Conferencing Solutions

Zoom, Teams, or Webex setup and support

File Sharing & Collaboration Tools

Setting up SharePoint, OneDrive, Dropbox, etc.

Compliance & Consulting

Compliance Management

HIPAA, PCI-DSS, SOC 2, etc.

IT Audits & Risk Assessments

Identifying gaps in systems and suggesting improvements

IT Strategy & Virtual CIO (vCIO)

Long-term tech planning and budgeting

Policy Development

Creating IT usage, security, and compliance policies

Additional Services

Network Design & Installation

Structured cabling, WiFi, routers, switches

Asset & Inventory Management

Tracking devices, licenses, and warranties

Mobile Device Management (MDM)

Securing smartphones and tablets

End-user Onboarding & Offboarding

Provisioning/deprovisioning accounts and hardware

Vendor Liaison

Managing third-party software and service providers